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Question You May Have

Question You May Have

You might have a few questions along the way—about your order, shipping, or even the materials we use. Don’t hesitate to contact us anytime. Our friendly team is here to give you clear answers and support, so you can enjoy a smooth and stress-free shopping experience.

Are you a factory or trading company? 

Hello, we are very happy to receive your message. We are a factory specializing in the production of optical fiber related products.

What main products your company sell?

Our factory was established in 2012 in Bao’an, Shenzhen. We have 8 production lines for the indoor and outdoor optical cables, 12 production lines for the indoor optical fiber patchcords, outdoor waterproof patchcords, data center MPO patchcords, fiber optic splitters, fiber optic fast connectors and many other optical  accessories.

Can I visit your factory?

Of course, we warmly welcome you to visit our factory. Our factory is located in Bao’an, Shenzhen. May I know where are you now? When do you expect to arrive in Shenzhen? And how many partners are with you? If necessary, we will arrange a driver to pick you up. Please feel free to contact me.

Do you offer OEM or ODM services?

Yes, sure, we provide both OEM and ODM services for many customer before, so we have much experience in doing it. We can customize products design, labeling, and packaging according to your requirements,  could you pls share your specific needs or design specifications? Our team will then evaluate and send you a solution.

Do your products meet international standards?

Yes, as a professional fiber optic cable manufacturer with many years of experience, our products fully comply with major international standards such as ITU-T, IEC, ISO/IEC, ensuring reliable performance and quality.

What are your company's specific payment terms?

We accept payment via T/T wire transfer, with a 30% deposit required to confirm production and the remaining 70% payable prior to shipment. For other special large-value orders requiring a letter of credit, arrangements must be made with the company on a case-by-case basis.

Is there any possibility of negotiating regarding the price?

Regarding pricing, we will adjust based on your actual purchase volume. Considering our desire for long-term cooperation, we will also offer you the most favorable price to ensure your satisfaction.

Do you offer worldwide shipping services?

We have cooperation with transportation companies, and our service scope covers more than 200 countries and regions around the world. However, customers need to have the ability to do customs clearance themselves. You can tell us your specific requirements and core demands, and we will make the most suitable express delivery plan for you according to your conditions.

What is the outer diameter range of the optical fiber?

Our optical fiber is G657A2, and its outer diameter is 0.27±0.02mm. If you have other requirements for the outer diameter of the optical fiber, please let us know. I hope it will be helpful to you.

What is your usual delivery time?

Generally speaking, our delivery time for optical cables is 3-5 days, and the delivery time for optical fiber patch cords and some accessories is 4-6 days. Of course, it depends on the quantity you need and the time you place the order. Because sometimes the production line is very busy, we need to evaluate it based on the specific order. You can tell me the product you need and when the order can be confirmed, and then I will ask the production department to get back to you. In addition, do you have an expected delivery time for your order? You can also tell me so that I can pass your information to our team for better evaluation.

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